Patient Care Technician/Assistant in board room

Case Study: Meeting CMS Requirements

Mercy Hospital & Medical Center met CMS meaningful use requirements by reinforcing its medical assistant training, and incorporating convenient and flexible certifications from the National Healthcareer Association.

Training and Certifications Bring Added Employee Confidence and New Revenue Opportunities

Marlene Lee knows what it takes to get the best out of people: treat them well, train them well, and give them the support they need to be the best in their field.

As Manager of Employment Services at Mercy Hospital & Medical Center in Chicago, Lee is responsible for developing the best medical assistants she can. National Healthcareer Association (NHA) supports her by helping medical assistants prepare, test, and become Certified Clinical Medical Assistants (CCMAs).

CMS guidelines for meaningful use require that medical assistants who enter patient information into electronic health records (EHRs) be credentialed. The CCMA credential from NHA meets this requirement and ensures Mercy qualifies for CMS incentive payments.

"We can see that NHA certification makes our medical assistants better caregivers,” said Lee. “They are more comfortable and confident around patients, doctors, and nurses, and they gain a greater understanding of what it takes to deliver quality care in a hospital setting.”

Meaningful use standards and incentive payments represent real financial opportunity for clinics, hospitals and physicians, adding tens of thousands of dollars to CMS standard payments. Mercy employs 52 certified medical assistants with most of those in outpatient clinic settings, but others are in recovery rooms and admissions within the hospital.

“Our CCMAs are versatile and more capable which allows greater flexibility in staffing,” said Lee. “We can confidently assign them to other roles with greater responsibilities due to advanced skills.”

“The Certified Clinical Medical Assistant (CCMA) certification from NHA pays for itself in three ways. Our people improve, patient care improves, and CMS payments improve. We’ve been very happy with our investment.” — Marlene Lee, Manager Employment Services, Mercy Hospital & Medical Center

NHA Comes Through As Promised

Lee said NHA stands out for its responsiveness and service levels. “NHA gives us the reporting and support needed to ensure that our people are preparing properly and testing well,” said Lee. “We had an aggressive timeline at Mercy for getting everyone certified, and NHA helped us meet that with good processes and follow up.” NHA offers a flexible and accessible exam and interactive and easy to access certification preparation materials. “The Certified Clinical Medical Assistant (CCMA) certification from NHA pays for itself in three ways,” said Lee. “Our people improve, patient care improves, and CMS payments improve. We’ve been very happy with our investment.”

NHA Certification Pays Off